Loyalty Points

Frequently asked questions

What is this?

This is our way of showing our appreciation. You’ll earn points for activities on our site such as purchases. You can use them to earn discounts off purchases, so the more you collect the more you save. Points can not be earned by placing orders over the phone.

Who can join?

Anyone with an account is automatically enrolled.

How do I earn points?

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the account menu. Points do not have an expiration date.

How do I view my point balance?

Your point balance is on every page in the top bar.

How do I redeem my points?

Select the tab called *Redeem Points* inside your account menu. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward. Points can be redeemed at checkout using the slider. You must have accrued at least 500 points in order to use them.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

• Approved: These points can be redeemed on rewards immediately
• Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. Points earned from purchases have a 14 day pending period.
• Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

Points earned from purchases have a 14 day pending period.

Can I use my points during checkout?

Yes - please use the slider to apply your points. A minimum of 500 points are required to be used. Points cannot be used in combination with promotional coupon codes or apply to subscription purchases.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be un-enrolled. We'll un-enroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please use our normal contact details.