Shipping and Returns

We would hope that you love our products and you do not need to return it. But things happen and we will work with you in the event there is an issue and it will be a case by case instances. 

We want to ensure that each customer is satisfied and comes back for more candles. You have 30 days to inform us about any issues with the product and return is unused or barely used at all. It will be with our discretion to decide as well as proof that there is a problem with the product.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. 

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

We use USPS for shipping our candles and accessories from our home to yours. The rates and pricing are based on your location in relation to our hometown of Chicago and the weight and amount of products you've ordered. 

That said, all US orders over $45 dollars receive free shipping($75 for International orders). 

For apparel and merch orders, the shipping rate depends on your location and type of product you've purchased. Please contact us for more information or an estimate for shipping costs if you need. We are always here to help and look forward to assisting you!

We use USPS (United States Postal Service) for deliveries inside the United States and abroad. All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. 

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.